Privacy Policy - Flat Clearance Bermondsey

At Flat Clearance Bermondsey, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services.

Information We Collect

We collect various types of information to provide and improve our services to you. The information we gather includes:

Personal Data: This includes your name, email address, phone number, and physical address.
Financial Information: Details about your transactions and payment information.
Technical Data: IP addresses, browser type, operating system, and other technical details.
Usage Data: Information on how you interact with our services.

How We Collect Information

We collect information through various methods, including:

Direct interactions when you fill out forms or communicate with us.
Automated technologies such as cookies and server logs.
Third parties that provide us with information about you.

Use of Your Information

We use the collected information for several purposes, including:

Providing Services: To deliver the services you request, including flat clearance and related activities.
Improving Services: To enhance and customize our offerings based on your feedback and usage patterns.
Communication: To send you updates, newsletters, and promotional materials.
Security: To protect against unauthorized access and other security threats.

Legal Basis for Processing

We process your information based on the following legal grounds:

Consent: You have given clear consent for us to process your personal data for specific purposes.
Contractual Necessity: Processing is necessary for the performance of a contract with you.
Legal Obligations: To comply with legal requirements.
Legitimate Interests: For our interests in improving and developing our services.

Data Sharing and Disclosure

We may share your information with third parties under certain circumstances, including:

Service Providers: Trusted companies that assist us in operating our business.
Legal Requirements: When required by law or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets.

Third-Party Links

Our services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data.
Regular security assessments and audits.
Access controls limiting data access to authorized personnel only.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Your Rights

You have the following rights concerning your personal data:

Access: You can request access to the personal data we hold about you.
Correction: You can request correction of inaccurate or incomplete data.
Deletion: You can request the deletion of your personal data.
Restriction: You can request the restriction of processing your data.
Objection: You can object to certain types of data processing.
Data Portability: You can request a copy of your data in a structured, machine-readable format.

Exercising Your Rights

To exercise any of these rights, please contact us through the appropriate channels as outlined in our internal communication guidelines.

Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal data from a child without verification of parental consent, we will take steps to delete that information.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically for any updates.

International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your own.

Compliance with Regulations

We comply with applicable data protection regulations, including the General Data Protection Regulation (GDPR), to ensure the lawful processing of your information.

Third-Party Services

We may use third-party services to assist in providing and improving our services. These third parties are obligated to protect your information and are restricted from using it for any other purposes.

Advertising and Analytics

For advertising and analytics purposes, we may use cookies and similar technologies to gather data on your usage patterns. This information helps us tailor our services to better meet your needs.

User Responsibilities

While we strive to protect your personal information, users also have responsibilities to safeguard their data. This includes:

Maintaining the confidentiality of account credentials.
Avoiding the sharing of personal information unnecessarily.
Notifying us immediately of any unauthorized use of your account or information.

Third-Party Access

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this Privacy Policy. This does not include trusted third parties who assist us in operating our business, provided they agree to keep your information confidential.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand how you use our services and enable us to improve them accordingly.

Managing Cookies

You can control the use of cookies at the individual browser level. However, disabling cookies may limit your ability to use certain features of our services.

Consent

By using our services, you consent to the collection and use of your information as described in this Privacy Policy.

Revoking Consent

You have the right to withdraw your consent at any time. However, this will not affect the lawfulness of processing based on consent before its withdrawal.

Data Breach Notification

In the event of a data breach, we will notify affected users and relevant authorities in accordance with applicable laws and regulations. Our notification will include the nature of the breach, the data involved, and the measures we are taking to address it.

Reporting a Breach

If you suspect that your data has been compromised, please contact us immediately so that we can take appropriate action to protect your information.

Policy Enforcement

We take violations of this Privacy Policy seriously and will take appropriate action, including legal remedies, against parties who improperly handle personal data.

Monitoring and Auditing

Regular monitoring and auditing processes are in place to ensure compliance with our privacy practices and to identify and mitigate potential risks.

Additional Information

This Privacy Policy constitutes the entire agreement between you and Flat Clearance Bermondsey regarding the use of your personal information and supersedes any prior agreements or understandings.

Questions and Concerns

If you have any questions or concerns about this Privacy Policy or our data practices, we encourage you to review our internal communication guidelines to understand how we handle such inquiries responsibly.